Gardeners Bexleyheath Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Bexleyheath provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our gardeners to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or organisation requesting or receiving services from Gardeners Bexleyheath.

Company means Gardeners Bexleyheath, the provider of gardening and related services.

Services means gardening, garden maintenance, lawn care, hedge trimming, planting, clearance, and any other work agreed between the Company and the Customer.

Site means the garden, grounds, or other outdoor area at which the Services are to be provided.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.

2. Scope of Services

The Company provides a range of gardening services including, but not limited to, lawn mowing and lawn care, hedge cutting, pruning, planting, weeding, seasonal tidy-ups, garden clearance, and general garden maintenance. Any description of Services given by the Company is for general guidance only and does not create a guarantee of any specific outcome unless expressly agreed in writing.

All Services are subject to an initial assessment of the Site. The Company reserves the right to decline work that is unsafe, unlawful, or beyond the scope of normal gardening services. Major landscaping, structural work, or tree surgery above a certain height may be referred to specialist contractors.

3. Booking Process

3.1 Initial enquiry

Customers may request Services by making an enquiry and providing details of the Site, the type of work required, access arrangements, and any relevant deadlines. The Company may request photographs, measurements, or a site visit to assess the work accurately.

3.2 Quotations and estimates

The Company may provide either a fixed-price quotation or a time-based estimate for the Services. Quotations are valid for a limited period as stated at the time of issue or, if no period is stated, for 30 days from the date of issue. Any changes to the scope of work, access, or condition of the Site may require the quotation or estimate to be revised.

3.3 Confirming a booking

A booking is confirmed when the Customer accepts the quotation or estimate, verbally or in writing, and the Company allocates a date and time for the work. The Company may require a deposit or pre-payment to secure the booking. By confirming a booking, the Customer confirms that they have the authority to request work at the Site.

3.4 Regular service bookings

For regular maintenance visits, the Company and the Customer will agree a schedule, such as weekly, fortnightly, or monthly visits. The schedule is an indication only and may be adjusted by the Company due to weather conditions, workload, or public holidays. The Company will endeavour to provide reasonable notice of any changes.

4. Customer Responsibilities

The Customer is responsible for ensuring that the Site is accessible at the agreed time and that any gates, locks, or security devices are arranged so that the Company can enter and perform the Services. If access is not available, the visit may be treated as a late cancellation in accordance with the cancellation terms below.

The Customer must inform the Company of any hazards, hidden obstacles, fragile surfaces, underground services, or other risks at or near the Site that could affect the safe delivery of the Services. The Customer is also responsible for securing pets and ensuring that children and third parties remain at a safe distance from the working area.

Where water, electricity, or other utilities are required to carry out the Services, the Customer shall provide reasonable access to them at no additional cost to the Company, unless otherwise agreed.

5. Pricing and Payments

5.1 Prices

Prices for Services are based on factors such as labour time, the complexity of the work, the volume of green waste, travel distance within the general service area, and any materials or plants supplied. All prices will be communicated to the Customer before work commences.

5.2 Deposits

The Company may require a deposit for larger jobs, bespoke projects, or where materials must be purchased in advance. The amount of any deposit will be confirmed at the time of booking. Deposits are generally non-refundable except as required by law or where the Company cancels the Services without offering a reasonable alternative date.

5.3 Payment terms

Unless otherwise agreed, payment is due on completion of the Services or, for regular maintenance, on the date of each visit or in accordance with an agreed invoicing schedule. The Company accepts common forms of payment in the United Kingdom, which will be confirmed at the time of booking or invoicing.

5.4 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate permitted under UK law, calculated on a daily basis until payment is received in full. The Company may also suspend further Services until all outstanding sums are paid.

6. Cancellations and Rescheduling

6.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated in writing, at least 24 hours notice is required for standard visits and at least 72 hours notice is required for larger projects or full-day bookings. If less than the required notice is given, the Company may charge a cancellation fee or a proportion of the quoted price to cover lost time and costs.

6.2 Company cancellations

Where the Company needs to cancel or reschedule a visit, it will provide as much notice as reasonably practicable and will offer an alternative date. Reasons may include unsafe weather conditions, staff illness, equipment failure, or other circumstances beyond the Companys control. The Company will not be liable for any indirect loss resulting from such changes.

6.3 Weather conditions

Gardening work is subject to weather conditions. The Company reserves the right to postpone work at short notice where conditions make it unsafe or impractical to proceed, for example during storms, high winds, extreme heat, or waterlogged ground. In such cases, the booking will be rescheduled without additional cancellation charges.

7. Changes to Work on the Day

If, on arrival at the Site, the scope of work is significantly different from that originally agreed, the Company will inform the Customer and may revise the price or suggest an alternative plan. If the Customer is not available to approve changes, the Company may carry out a reduced scope of work within the original budget or may decide not to proceed, in which case a call-out fee may be charged.

Any additional work requested by the Customer on the day that falls outside the original agreement may be charged separately at an hourly rate or as otherwise agreed.

8. Materials, Plants, and Guarantees

Where the Company supplies plants, turf, or other living materials, it will take reasonable care to select healthy stock and to plant it in appropriate conditions. However, the ongoing health and survival of plants depend on factors beyond the Companys control, including weather, pests, diseases, and the Customers aftercare. Accordingly, no guarantee is given that plants or turf will thrive or remain free of defects, unless a specific written guarantee is provided.

Any guarantees or warranties supplied by manufacturers in relation to materials, equipment, or products will, where transferable, be passed on to the Customer, and the Customers rights will be subject to those third-party terms.

9. Waste Removal and Environmental Regulations

9.1 Green waste

The Company will normally collect and neatly stack green waste such as grass cuttings, hedge trimmings, and small branches at a suitable location within the Site unless waste removal is specifically included in the quotation. Where the Customer requests removal of green waste, this may incur additional charges to reflect disposal costs and transport time.

9.2 Non-green waste

The Company is not licensed to remove certain types of waste, including but not limited to soil contaminated with chemicals, building rubble, hazardous materials, or general household rubbish. Responsibility for arranging lawful disposal of such waste remains with the Customer unless otherwise agreed in writing with appropriately licensed contractors.

9.3 Compliance with regulations

The Company will comply with applicable waste and environmental regulations in the United Kingdom, including safe handling and disposal of permitted waste types. The Customer must not request any disposal method that breaches these regulations. Where waste must be left on Site due to legal or licensing constraints, the Company will inform the Customer and agree a practical arrangement where possible.

10. Health and Safety

The Company takes health and safety seriously and will conduct work in accordance with relevant UK regulations and best practice. This may include the use of protective equipment, machinery guards, and safe working distances.

The Customer must cooperate with the Company in maintaining a safe working environment, including keeping pathways and work areas reasonably clear and preventing third parties from entering the immediate area of work. If unsafe conditions arise, the Company may suspend work until the situation is resolved, and any resulting delays may be chargeable.

11. Liability and Limitations

11.1 Duty of care

The Company will carry out the Services with reasonable skill and care, consistent with the standards expected of competent gardening professionals operating in the United Kingdom.

11.2 Damage to property

The Company will take reasonable care to avoid damage to property, plants, and structures on the Site. The Customer must inform the Company of any particularly fragile or high-value items. The Company will not be liable for minor damage which is inherent in the nature of the work, such as scuffing to lawn edges, minor marking of surfaces from equipment, or disturbance of soil and borders.

11.3 Exclusions of liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss arising from delays or cancellations. The Company is not responsible for damage or deterioration caused by events beyond its control, including extreme weather, pests, diseases, vandalism, or the Customers failure to follow aftercare advice.

11.4 Insurance

The Company maintains appropriate public liability insurance in respect of its gardening activities. Details of cover can be made available on request. Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under UK law, including liability for death or personal injury caused by negligence or for fraud.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as reasonably practicable, ideally within 48 hours of completion of the relevant visit or phase of work. The Company will endeavour to investigate and, where appropriate, rectify any genuine issues.

Where a dispute cannot be resolved informally, either party may seek advice from a relevant advisory body or pursue their rights through the UK courts. The Customers statutory rights as a consumer, where applicable, are not affected.

13. Privacy and Data Protection

The Company will handle personal information provided by the Customer in accordance with applicable UK data protection laws. Personal data such as names, addresses, and service details will be used primarily to manage bookings, deliver Services, send invoices, and handle any queries or complaints.

The Company will not sell personal data to third parties. Information may be shared with trusted partners only where necessary for the performance of the Services or as required by law. Customers have the right to request access to, correction of, or deletion of their personal data, subject to legal and contractual obligations.

14. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the range of Services offered. The latest version will apply to new bookings from the date of publication. For ongoing or regular service arrangements, the Company will give reasonable notice of significant changes.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the Agreement or the provision of the Services.

16. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or other agreed documents, constitute the entire agreement between the Company and the Customer in relation to the Services. No other statements, promises, or representations, whether written or oral, shall be binding unless expressly incorporated into the Agreement in writing.

By requesting, booking, or allowing the Services of Gardeners Bexleyheath to commence, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.